Telephone
Toll Free: 1-888-515-8118
Customer Service & Telephone Sales Hours
Monday - Friday 9:00 a.m. to 5:00 p.m. PST
Shipping Info
We offer free shipping by Canadapost on orders over $49.00 all around Canada and the US. Orders under $49.00 are charged a flat rate $5.95 to $7.95. More shipping options are available for Canadapost and FedEx. Orders placed before 3pm EST will be shipped the same day. We do not ship on Saturday and Sunday.
Order Tracking
You can track the process of your order by logging into your account and clicking Order Status.
Return Policy
If you need to return a cartridge back to us, please contact us by phone or email for a RA#. Return products should be packed in their original box with insert to avoid being damaged during shipping.
Defective cartridges may be returned within 365 days of the purchase for a replacement cartridge or a full refund of the purchase price.
Non-defective cartridges may be returned within 90 days of the purchase only if the cartridge is unopened. There will be restocking fee for non-defective return.
If the order was placed incorrectly and the cartridges have been opened, we will not accept them back as they are no longer in sellable condition. There will be restocking fee for incorrect order return.
Please keep in mind that shipping charges are not refundable. Contact us by email or toll free to set up a replacement or return.
Your refund will be processed within 5 business days after your returned item has been received by us. Refund will be the same form of your payment. The limit of our liability is the cost of the item we sold.
Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. View our Privacy Policy
Anti-Spam Policy
Toneronline.ca will not tolerate spamming and has a zero tolerance policy regarding the transmission of "spam" e-mail.
Toneronline.ca requires that all of our affiliates abide by our Anti-Spam policy and they expressly warrant that they will not engage in spamming. If you feel that you have received spam e-mail, please e-mail us with the details (the e-mail address on the "from" line and any "opt-out e-mail address at the bottom of the e-mail"). We want to assure you that your complaint will be taken very seriously. We need your help to insure that no one is sending unauthorized e-mails.
Frequently Asked Questions
If you have any questions regarding our products, please visit our FAQ page before contacting us for customer support.
